Shipping, Exchanges and Refunds Policy
We want you to have the best possible shopping experience possible with us. We understand responding quickly to your needs is important to you and is one of our top priorities. Please find below our store policies and how we protect your privacy when you buy from us.
Shipping (via US Postal Service or UPS):
The map below shows the estimated shipping times from our warehouse to you. Our shipping cost is based on weight, location, and shipment method. When you go to purchase an item from us you will have a chance to review the different shipping options and costs.
We currently use the following shipping methods:
- United States Postal Service (USPS)
- United Parcel Service (UPS)
You can shop at Lock ‘n Load Publishing (LnLP) web store with confidence. We have partnered with PayPal, Square, Stripe, Amazon, eBay, and Affirm to offer you the best and safe, secure credit card and payment services possible. We offer extensive payment services such as Visa, MasterCard, Discover, American Express, JCB, Diners Club, UnionPay, Apple Pay, Google Pay, Microsoft Pay, Afterpay, Alipay, Bancontact, EPS, Giropay, iDEAL, P24, FPX, WeChat Pay, Multibanco, and many other Credit and Debit Cards LnLP adheres to strict industry standards for payment processing to make sure you are protected every step of the way. We use 2048-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions. We also protect our customers with industry-leading encryption hardware and software methods. These security protocols serve to best protect customer information. We are in compliance with the Payment Card Industry (PCI) Data Security Standard.
Privacy While Shopping
Whenever you give LnLP sensitive information (credit card numbers, for instance), LnLP will take commercially reasonable steps to establish a secure connection with your web browser. Credit card numbers are used only for payment processing and are not retained for any other purposes.
Refunds and Exchanges
It is LnLP policy that all sales are final, and we do not accept returns or issue refunds. LnLP also feels one policy cannot fit all cases, and our customer satisfaction is what we want. We understand at times there are extenuating circumstances where a return and a refund are justified. If you feel strongly that you are entitled to a refund or exchange, please contact us via our Support Desk (http://support.lnlpublishing.com) and explain why you believe you are entitled to a refund or exchange. This does NOT guarantee that you will receive a refund or exchange, but we do review each case.
If you receive a product from us that you feel is damaged or defective, please contact us right away via our Support Desk (http://support.lnlpublishing.com) and explain the issue you are having with our product. We will review the request, and if found justified, we will replace the product or item for you. This does NOT guarantee that you will receive a replacement, but we do review each case.